Overview

Throughout the process of paying your employees there will invariably be times when your employees have questions that you need to answer. Using our Employee Self Service tools will eliminate some of these questions as both employees and managers have access to certain employee information. In this way, employees can find the information they need for themselves. Information such as predicted leave balances when leave is requested or copies of payslips can be found in both Direct Access and our MyPay app.

For queries directed to you that you don't have the answer to, you can work through them with your dedicated payroll consultant. The EasiPay Service does not include your payroll consultant dealing directly with your employees.

Client Responsibilities

Where there are queries you cannot answer yourself, you can discuss them with your payroll consultant to find a solution that you can pass onto your employee.
Please do not include the employee in communications with your payroll consultant, as we do not want them communicating directly with us. Where an employee contacts us directly, we would refer them back to you for privacy purposes.

EasiPay Responsibilities

Your payroll consultant will attend to any payroll queries in a timely manner. They will only discuss Payroll matters with your authorised contacts to ensure we uphold our confidentiality and privacy obligations.