Flare HR - Frequently Asked Questions

Can the payroll administrator turn the “Access to Onboarding” and “Access to Benefits” off?

·         No, the module should not be turned off. If it is required to be turned off, check if any Onboarding Users are in pending or in progress status first. Please contact support team for further advice.

Can I end date a user who has completed their onboarding profile?

·         Yes. When end dating a user who has completed onboarding, update the username to be different from their email address.

Can the payroll administrator activate an employee from the Company Users Screen?

·         No. Always use Direct Access → Onboarding page to onboard a new employee. Employee users added from DataPay → Company Users screen will not go through the onboarding process.

Can I remove the onboarding administrator role from a benefits account owner?

·         No, you are not allowed to remove the Onboarding Administrator role from a Benefits Account Owner

What should I do with a current benefits account if the Benefits account owner is terminated?

·         Remember to assign a new Benefits Account Owner if a company’s Benefits Account Owner user is terminated