MFA - Frequently Asked Questions (FAQ)

What happens if I plan to change my phone?

Users should de-register their current device before discarding it by contacting their Payroll Administrator.

How does Single Sign On (SSO) affect MFA?

MFA does not affect Direct Access / ESS login if they are already logging in via SSO. MFA will only affect users who login to the DataPay application.

There is the option to use either MyPay or 3rd party authenticator app as the authentication method. Which option should I choose if I predominantly log in to MyPay.

We would recommend using MyPay as your authenticator to streamline the process. MyPay will not ask users for MFA if this is the authenticator option chosen.

What authentication applications can I use?

All authenticator apps are compatible (e.g. Authy or Microsoft Authenticator)

Does it work the same if I am using Touch ID?

If you are using an authenticator application other than MyPay, you will still need to execute MFA to log in.

If I use an authenticator app as my authenticator, when I log in to MyPay it requests a code. I need to remember my code and go back to the MyPay app to enter it. Can I copy and paste it?

No, you must remember the 6-digit code if you have opted to use a 3rd party authenticator app. Therefore it is best to use MyPay as the authenticator app to streamline the process.

What happens if I -re-install the MyPay app?

Contact your administrator to reset your MFA setup.

As a Payroll Administrator, how do I reset an employee MFA setup?

Head to the Company tab → Company Users ->right click on their user → Edit Two Factor Authentication → either Reset MyPay Login or Authenticator Login