Correcting Resolution Issues

Unfortunately, a small number of laptops / surface tablets which were built in approximately the last two years can have resolution and display issues when running our DataPay payroll software. This is largely due to manufacturers including displays with larger than normal resolution, and using artificial scaling to allow windows to appear to have the same size icons / task bars as normal yet appearing crisp and clear.

Common symptoms of the display issues are:

• Missing tick boxes
• Text out of alignment
• Missing text in confirmation buttons (e.g. Yes / No / Cancel)

Preferred Method – Windows Scaling

This is our preferred method of correcting the display issues, and requires Windows to be reverted back to 100% (standard) scaling. Some newer machines come with 125% set by default, however this has been known to cause issues on occasion.

Depending on your version of windows this option may look slightly different or even be on a different screen, however the principal is the same. Windows 10 has been used below.

Right click on your desktop and select ‘Display Settings’

In the ‘Display’ screen which opens, scroll down until you reach the ‘Scale and Layout’ section, and ensure the scaling value is set to 100%. This will need to be set to 100% for ALL connected monitors, regardless of whether you use DataPay on those screens or not. You can switch between connected monitors using the Display section at the top of the page.

If you have needed to change the scaling for any of your monitors, the final step is to restart your computer. We have found that the change is not fully effective on DataPay until after a restart – this step cannot be skipped.

Alternative Method - Compatibility Change

If the above preferred method did not solve your issue after restarting, we have an alternative method which you are able to try. Please note that this is a slightly more technical method and some users may feel more comfortable asking a member of their internal IT team to assist them with this.

Note: The below fix will have to be reapplied with every new version of DataPay that is installed - typically every four weeks. Before attempting this change please close all instances of the DataPay application.

On the target machine, open File Explorer and navigate to the directory where DataPay is installed as shown below: C: > Users > (username) >  AppData > Local > Apps > 2.0 > (folder) > (folder)
The two highlighted folders on the far right will be different for every computer, however they will typically be the only folders available.

Note: in order to see the 'AppData' folder you will need to allow 'Hidden Items' to show in File Explorer. This can be done through the View menu at the top of the File Explorer window.

We next need to locate the folder which is currently being used for your installed version of DataPay. This depends on which application you use to process your payroll, and can be found at the top of your payroll application window, as shown below:

DataPay (Live_External)  folders start with:  'live..rnal'

EasiPay Australia (Live_Aus) folders start with:  'live_aus'

EasiPay (Live) folders start with: 'live'

You will notice that some of the application folders come in pairs. We want to open the folder that does not have the word 'none' in the name. Once open, locate the executable file 'Christmas.Client.exe > right click > select Properties.

In the Properties window that opens, navigate to the Compatibility tab and enable the feature 'Override high DPI scaling behavior' and change the value in the combo box from 'Application' to 'System (Enhanced)'

You can now reopen your DataPay applications, and test to see if the above change has corrected your display issue.