Direct Banking
Datacom has relationships with ANZ, BNZ, ASB and Westpac which allow for clients to use "Direct Banking". With this banking option a Bank File is included in your final distribution and sent to our SFTP / file share server, and from there forwarded on to your bank. Once the bank receives the file they will process it immediately, with funds being available for employees typically within 20 minutes.
As this process happens very quickly, there is no possibility of cancelling or preventing a pay run from direct crediting once it has been finalised.
Since the process is automatic, unlike with the old method of Datacom/AMSL banking there is no requirement to finalise your pay run during the support window. For BNZ clients they will accept and process bank files up until 11:15 P.M. and ANZ + Westpac will accept bank files up until 8:30 P.M.
Pay Runs finalised before the Direct Credit date will still send the Bank File to our SFTP server, however it will be held there until the Direct Credit date where it will be sent to ANZ / BNZ / ASB /Westpac once the service opens in the morning for processing.
To use this service, clients must fill out an application / direct debit authority form which Datacom will pass on to ANZ, BNZ, ASB or Westpac for processing.
There are some differences between the services offered by each of the banks however:
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Source of Funds | Direct Debit | Direct Debit | Direct Debit | Direct Debit |
Banking Service Window | 9:00am to 11:00pm* (see note below) | 8:45am - 8:30pm | 6:30am - 11:15pm | 9:00am - 8:30pm |
Invalid employee bank account | Invalid employee rejected, other employees processed | Invalid employee rejected, other employees processed | Full bank file rejected | Invalid employee rejected, other employees processed |
Failure / Success Notifications | Success, Partially Processed and Failure email notifications | Success and Failure email notifications | Success and Failure email notifications | No email notifications to client. Internal alerts** (see note below) |
Support window from Datacom | |
Note: Direct Banking service window extends beyond that of our support service. Clients can finalise and send bank files to their chosen Direct Banking service past 5:30pm, however there is no support available from Datacom should an issue arise.
There is a charge for using Direct Banking, which comes from the respective bank via Datacom and appears on your monthly invoice.