Banking Failures

Direct Banking can fail for two main reasons - insufficient funds or an invalid employee bank account set-up.

Insufficient Funds

Failures due to insufficient funds can be resolved without involving Datacom, meaning it can be done outside of our support hours.

The way to resolve this issue differs greatly between banks however.

Should your bank file fail due to insufficient funds, your nominated company email address will receive an email notification outlining the details.

Once you have ensured adequate funds are available in your bank account, you will need to send another bank file to the direct banking SFTP location via a one-off report distribution. You can action this yourself as the pay run does not need to be re-opened. DataPay Support assistance is not required so this process can be actioned outside of Support team hours.

Resending the Bank File

Within the Pay Run tab, right click on the affected pay run and choose “Create One-Off Distribution..”

Click Edit to add reports to the distribution.

Choose your banking File Destination ( either “BNZ Direct Banking” or “ANZ Direct Banking”) as the destination and select the “Bank File” report.

Click OK to send the distribution. The file will be re-sent to the bank for processing.

Once the file has been processed successfully, your company email address will be sent a notification.

Westpac issues are resolved directly between the bank and yourself as client.

Datacom is not notified of a failure due to insufficient funds, instead Westpac reach out directly to your Westpac account manager to attempt to resolve the issue.

Westpac do not cancel the bank file and instead continue to try and process the file for the remainder of the day. If additional funds are deposited then the bank file will be processed. As such, resending of the bank file from DataPay is not required.

As there is no notification email sent out - clients should pay particular attention to their account balances to ensure funds have been deducted and payment has been sent.

Invalid Employee Bank Account

If a bank file is sent to the bank for processing with an invalid employee account, this will not be able to be paid. How this issue is resolved differs between the different banks however.

If the bank file fails due to an incorrect employee bank account, your company email address will be sent a notification explaining this. Unfortunately the bank is unable to specify which employee has the issue.

Contact DataPay Support if you are unsure which employee bank account set-up has been affected, noting that this is only possible during Support business hours.

Once the correct bank account is confirmed, contact DataPay Support to re-open the pay run. The Support team will need to ensure the batch has not been processed before re-opening the pay run, to avoid the risk of duplication.

There is a charge for DataPay Support to re-open a pay run and this will be added to your monthly invoice.

Once the run is open, change the employee’s bank account to the correct account on the Employee Details page. You will then need to check within the pay packet that the bank account has been updated accordingly, by expanding the ‘Direct Credit Balance' component within the pay packet.

Do not just check the Bank Account Number visible on the component summary line (to the left of the DC $ amount), ensure you expand the component to check the field value.

Re-finalise the pay run. As part of the final distribution the Bank File will be sent to your bank. Once the file has been processed successfully, your company email address will be sent a notification.

Westpac issues are resolved directly between the bank and yourself as client.

Datacom is not notified of a an issue with an invalid employee bank account, instead Westpac reach out directly to your Westpac account manager to attempt to resolve the issue.

In the instance of an invalid employee bank account, Westpac will deduct the full amount of the pay run from your account, and route the payment for the invalid employee back into your account. It is important to check your account for any returned amounts after finalising each pay run.

If you have any questions about the above, please feel free to reach out to the Support Team.