Direct Banking can fail for two main reasons - insufficient funds or an invalid employee bank account set-up. Although rare, manual banking (bank file) can also fail.
Failures from insufficient funds can be resolved without involving Datacom, however in order to correct an employee bank account the pay run will need to be reopened - which requires Datacom assistance. As such, failures of this nature can only be resolved during NZ support hours.
For further information and how to resolve, please follow the relevant link below.
ANZ Direct Banking Failure (coming soon)
BNZ Direct Banking Failure
Westpac Direct Banking Failure (coming soon)
Manual Bank File (coming soon)