Direct Banking can fail for two main reasons - insufficient funds or an invalid employee bank account set-up. Although rare, manual banking (bank file) can also fail. Failures from insufficient funds can be resolved without involving Datacom
Insufficient Funds
Failures due to insufficient funds can be resolved without involving Datacom, meaning it can be done outside of our support hours.
The way to resolve this issue differs greatly between banks however.
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Should your bank file fail due to insufficient funds, your nominated company email address will receive an email notification outlining the details. Once you have ensured adequate funds are available in your bank account, you will need to send another bank file to the direct banking SFTP location via a one-off report distribution. You can action this yourself as the pay run does not need to be re-opened. DataPay Support assistance is not required so this process can be actioned outside of Support team hours. Resending the Bank FileWithin the Pay Run tab, right click on the affected pay run and choose “Create One-Off Distribution..”  Click Edit to add reports to the distribution. -20220821-232309.jpg?version=1&modificationDate=1665374026429&cacheVersion=1&api=v2&width=113) Choose your banking File Destination ( either “BNZ Direct Banking” or “ANZ Direct Banking”) as the destination and select the “Bank File” report. -20220821-232309.jpg?version=1&modificationDate=1665374104889&cacheVersion=1&api=v2) Click OK to send the distribution. The file will be re-sent to the bank for processing. Once the file has been processed successfully, your company email address will be sent a notification. |
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Westpac issues are resolved directly between the bank and yourself as client. Datacom is not notified of a failure due to insufficient funds, instead Westpac reach out directly to your Westpac account manager to attempt to resolve the issue. Westpac do not cancel the bank file and instead continue to try and process the file for the remainder of the day. If additional funds are deposited then the bank file will be processed. As such, resending of the bank file from DataPay is not required. Note: As there is no notification email sent out - clients should pay particular attention to their account balances to ensure funds have been deducted and payment has been sent. |
Invalid Employee Bank Account
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instructions here |
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, however in order to correct an employee bank account the pay run will need to be reopened - which requires Datacom assistance. As such, failures of this nature can only be resolved during NZ support hours.
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