Overview

Throughout the process of paying your employees there will invariably be times when your employee has questions. When using the EasiPay service you will need to provide answers to your employeesemployees have questions that you need to answer. Using our Employee Self Service tools will eliminate some of these questions as this gives both employees and managers have access to some certain employee information. Often the employee In this way, employees can find the information they need for themselves. Information such as predicted leave balances when leave is requested , or copies of payslips can be found in both Direct Access and our MyPay app.

Other For queries may be directed to you and if you do not that you don't have the answer to, you can work through the queries them with your dedicated payroll consultant. The EasiPay Service does not include your payroll consultant dealing directly with your employees.

Client Responsibilities

Should you have any Where there are queries you cannot answer yourself, you can discuss them with your payroll consultant to find the a solution that you can deliver to pass onto your employee.
Please do not include the employee in the communication communications with your EasiPay Consultant payroll consultant, as we do not want them coming communicating directly to with us. If Where an employee was to contact contacts us directly, we would pass this refer them back to you to ensure there is no breach of sensitive datafor privacy purposes.

EasiPay

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Responsibilities

The EasiPay Your payroll consultant will attend to any payroll queries in a timely manner. The EasiPay Consultant They will only talk about discuss Payroll matters with the your authorised contacts for the client to ensure no breach in private datawe uphold our confidentiality and privacy obligations.