If the money taken out of your bank account does not match your reports or General Ledger, you can check for the following:

Payments not Direct Crediting

Generate a Banking Reconciliation Report. This report picks up any payments that would normally direct credit but haven’t in this case, such a recovery amounts from a reversal and adjustment or if the Direct credit flag in a direct credit component has been set to No

General Ledger Suspense Listing

If the Banking Reconciliation Report did not pick up (all of) the discrepancy, run your general ledger again and check for a component in suspense. If you have added a new component and didn’t add it to your Cost Category Set then it will appear in the Suspense Listing generated when running your GL reports - this could also be true of an old component that is very rarely used, as not all components are added into a Cost Category when created (especially if it is thought they wont be used).

if you have never seen a Suspense Listing report generated with your General Ledger before, it's possible that it has been turned off. If you are unsure how to enable it please contact the Support Team.

Error & Warnings Report

Check the Error & Warnings report for warnings related to the Direct Credit Balance component that advise if the Direct Credit has been changed to zero. These warnings are thrown where the Manual Pay field is used in a deduction and that deduction is more than the available net pay

PAYE Intermediary

Another potential reason is where your company has recently started to use Datacom as their PAYE Intermediary. Reversals and Adjustments of pays prior to the change will not contain the PAYE Intermediary deduction (as it was not present in the Reversal). This adjustment will need to be reversed and adjusted again, and the PAYE Intermediary deduction component will need to added manually to the adjustment.

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